Call Center Scorecard

$50.00

Boost your monthly call center reporting with this short and sweet, 1-page summary of your callers, and the reasons they call. Review the profile of your average caller, a breakdown of their products and services, and your phone interactions by date, employee, and call reason.

Overview

This one page report clearly defines the way your credit union staff are using Wrap Up Codes and the Phone Operator tool in CU*BASE. Along with the review of this toolset, there are various breakdowns of the members that call your credit union, interaction volume, and possible marketing opportunities otherwise hidden in this data. Reports can be produced using End of Month data for monthly reporting, or produced mid-month using current membership data. Orders are typically delivered in 3-5 business days. Reports will be delivered electronically as a PDF document.

Sample Scorecard

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