Workstation and Server Management
Systems Monitoring and Administration
- Automated log collection and monitoring of Windows servers and workstations
- Automated 24×7 alerting for common system telemetry values critical processes
- All server log information is archived in CNS SSAE 16 environment for 180 days
- Weekly scheduled reporting for key system metrics.
- Server and workstation asset management tracking and scheduled/on-demand reporting covering both software and hardware assets
Patch Management
- Server patch installation scheduled during off peak hours on a monthly basis
- Automated workstation patch installation as patches become available
- Weekly review of workstation patch status, ticket generation for systems out of compliance
- Patching scope includes workstations and server operating system patching (Microsoft) and 3rd party applications (Java, Adobe, etc.)
- Monthly patch status report.
- To learn about the importance of patch management, click here to read an article covering this topic on CU*BASE AnswerBook.
Managed Security
- Symantec Endpoint Protection Enterprise software configured with automated alerting
- Host based intrusion prevention services
- Data Loss Prevention controls for servers and workstations (client defined)
- Managed website content filtering, alerting and reporting with Cisco Umbrella
- Active Directory oversight, alerting and reporting with Netwrix Auditor
Email Management
Hosted Email
- Microsoft Business 365 Premium, licensed per user
- Mailboxes up to 50GB per user
- Email backup to CNS with VEEAM 365
- Calendar, contacts and public folders
- Mobile access for phones and tablets
Email Security
-
- Data loss prevention policies for member/confidential
data.
- Customized monitoring and alerting
- Anti-malware, attachment scanning and anti-phishing controls
- Conditional access and multifactor authentication.
- Client directed and automated email encryption.
- Email archival, e-discovery and litigation hold.
- Mobile device management with Microsoft Intune
Managed Network Infrastructure
Network Monitoring and Alerting
- Automated 24×7 alerting for all managed network components
- Performance reporting including interface specific uptime/downtime, throughput, packet loss, latency and hardware performance
- Regular configuration backup at CU*Answers (Routers)
- Technical Support including configuration changes (does not include network design)
Firewall / SMA Management
- 24x7x365 Firewall Syslog Collection by SonicWALL Global Management System (Firewall only)
- Customized monitoring and alerting
- Application layer security, including intrusion prevention and gateway anti-virus/malware
- Secure Remote and Mobile Access with multifactor authentication
- Change management and technical support (does not include network design)
- Regular firmware updates, hardware and software warranty.
Weekly activity reporting
Backup and Business Continuity
Backup and Data Protection
- Incremental backups for target servers run on a scheduled basis
- Daily backup data replicated to Network Services data centers (500GB offsite storage included)
- On appliance virtualization recovery capabilities
- Full reporting both weekly and on-demand
- AES data encryption for backup data in transit and at rest
- Backups job integrity checking on a weekly basis for both on and offsite files
Virtual Branch
- Virtual hot site business continuity/disaster recovery service
- CNS Private Cloud SSAE 18 SOC 2 datacenters
- VMware Horizon VDI images running core/client defined software
- Annual disaster recovery test for all systems
- Recovery test report and gap analysis
Support
Helpdesk
- Includes unlimited remote support during business hours, 7:30 AM to 6 PM EST. Does not include project labor, training or after hours/weekend support
- Variable onsite support resources through Presence Tech and Virtual Presence Tech services
- Project labor for custom projects
- Fulfillment of any IT equipment, from PCs to networking gear through our online store
- Management/tracking of all subscription based services and renewals
AdvantageCIO Services
Compliance Bundle
- Annual Information Security Report for the Board of Directors
- Annual Information Security Risk Assessment
- Business Continuity Plan with Business Impact Analysis
- Comprehensive Information Security Program and Policies
- Assistance with annual audit and examination preparation and response
- Quarterly external vulnerability testing
References available for CUs of all sizes
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