In the case of a new vendor, there is no process in place to retrieve and post RDC files from that file provider. We will research what will be required to start processing with that vendor. There will be a fee for the research, but if you proceed with the project, anything you spend on research will be applied toward the project itself. Allow plenty of time for the project, as research and programming will be required.
Schedule of Tasks
We will send you a research bid. When you sign off on that, we will contact your vendor and determine the scope of the project to provide RDC file pickup and posting from your vendor. When our research is complete, OpsEngine will then send you a final bid on the project. After you sign off on the bid, we will complete the project and work with your vendor to test. We will advise you of when the RDC Posting Services will be ready for activation.
How it Works
Once the project is complete, the CU*Answers Operations Center will go out to your RDC vendor’s file server up to four times per day and retrieve your RDC posting file. We then bring the file back to the system and, using a process that mimics the Direct Mail Post utility, will post all the transactions in the file to your members’ accounts. The per file fee is the same no matter how many entries there are in the file. OpsEngine processes your files seven days a week, 365 days a year, so you will never miss a file.
To be determined during research.
Varies based on your CU and the requirements of the vendor. Will be clarified as research is completed.