This year we’ve been working hard at developing and delivering online learning content. We currently have over 570 recorded courses in our OnDemand site which you will find on cuanswers.com, with over 50 channels to choose from! One of the newest additions is the Continuing Education Channel. This is a grouping of all classes that many new clients request during their first six months of being on CU*BASE. But it’s not just for new clients! The content is great as a refresher or for a team member taking on a new position who needs to further their education.
Additionally, I would like to spotlight our Show Me the Steps help library! This has been a hit with many of our clients, boasting over 580 topics. There are many access points to Show Me the Steps, including the Network Links button in CU*BASE. You’ll also find links embedded in our Online Help, and you can access the Show Me the Steps help system on our website at cuanswers.com, under the Resources menu.
Classroom and webinar training have also been a hit with our clients. In this catalog you will find many events both in person and via webinar. We have added a new course under the Secure-U section: course 9.60 Unpacking the CU*Answers High-Availability (HA) Rollover Exercise. This course is being offered four times in 2023. Course 16.12 Getting Started with Unique Data Management (UDM) has even more classes this year due to client interest.
Finally, we have two very popular courses that I would like to highlight: Member Service Training Day and Teller Training Day. One of these courses is offered every month, so each one is scheduled six times a year! They have been very popular for our clients hiring new tellers or member service representatives, or even just as a refresher for current staff.
Learn about these training offerings and more in the 2023 Education Catalog. Brought to you by the CU*Answers Client Services and Education Team.
Sincerely,
Laura Welch-Vilker
CU*Answers
Vice President of Client Services and Education
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