Solutions

Work smarter, not harder. The Asterisk Intelligence team brings you a team of analysts who work to interpret your data for insights and opportunity. Tools like Analytics Booth, Report Builder (Query), Dashboards, and Unique Data Management (UDM) give the power to see and control your database. Then we work with you to maximize the benefit of these solutions in the context of our five pillars of data analytics – Finance, Operations, Fraud, Audience, & Marketing.

AuditLink as a service has been in business since May 2008. True to its commitment, AuditLink reduces the added work imposed by regulations and compliance. Factors inherent in changing regulations mandate continuous training and frequent exposure to compliance issues with applied auditor solutions. The forecast indicates greater focus in these areas, with stringent penalties for violators.

Key to managing risk for credit unions large and small is a successful Business Continuity and Incident Response program. The same talent, skills and expertise used to safeguard core-processing for the CU*Answers network is available to you. Our years of experience in the industry can help guide your program so that it properly measures up to regulatory requirements (NCUA, FFIEC, etc.), standards and guidelines, peers in the industry, and professional best practices.

The Client Services and Education Team specializes in a number of areas. From the client perspective, we are the front line for software questions, education and to some extent light consulting.

The Developer’s Help Desk Online Store is intended to provide an online retail shopping experience for ordering a variety of Off-the Shelf tools for which CU*Answers has previously developed, or getting started with a Design Studio (custom) project request. Whether ordering a “canned” project such as converting from one supported EFT switch or online Credit Card vendor to another, or going down a whole new road working with a new 3rd party vendor to build a Design Studio (custom project) solution, the DHD online store is a perfect place to start! Need more details?

Whether you are looking to begin offering a new product to your membership or offer a new benefit to your membership, the Earnings Edge team has a sole purpose to improve your credit union’s operations. The team will work with you to strategize, configure, and implement the tools needed to increase the efficiencies of your team. We will provide the consulting needed to keep your credit union on top of the technology that is at your fingertips through CU*BASE.

The Developer’s Help Desk Online Store is intended to provide an online retail shopping experience for ordering a variety of Off-the Shelf tools for which CU*Answers has previously developed, or getting started with a Design Studio (custom) project request. Whether ordering a “canned” project such as converting from one supported EFT switch or online Credit Card vendor to another, or going down a whole new road working with a new 3rd party vendor to build a Design Studio (custom project) solution, the DHD online store is a perfect place to start! Need more details?

The Internet Retailer Support Center (IRSC) is a CU*Answers online store for credit union virtual channel project managers. It brings together several digital strategy products into one cohesive location and a single point of contact—no more searching across CU*Answers’ websites! Credit unions looking to expand their virtual channel marketplace will be able to shop and explore the offerings online as well as check project development status.

Lender*VP delivers to your credit union a team of experienced lending professionals that will take over the task of driving the success of your loan department. The Lender*VP team has years of on-the-street credit union lending experience, combined with an intimate knowledge of CU*BASE tools. Services provided range from PayDay Lending, Consulting, and a variety of Loan Delivery Channels to ensure credit unions can remain competitive in the fast-paced lending environment. We can make sure you know what products you need, get them off the ground quickly, and drive them to success.

Cooperative Marketing services from CU*Answers. Using the power of the network, CU*Answers offers low cost marketing solutions through collaborative pricing. Working together, we bring the order quantities up, so that the prices come down. Truly a benefit of a being a member of the cooperative., Quarterly Newsletters, Cooperative Campaigns, Contests, and every marketing we’ve ever created are here for your use. This is your destination for all CU*Answers Marketing materials!

CU*Answers Network Services provides services to the education, retail, legal, medical, real estate, hospitality, and financial services industries as well as court systems and regional municipalities. Our financial services portfolio includes servicing over 150 credit unions across the country.

OpsEngine is the CU*Answers brand for the composite of expert skills, cutting edge tools, and professional services provided by the production division of CU*Answers. We have the strategic plan and the intention to execute your business. From preparation to production, we’ll get your business engine tuned and running smoothly. Our experts know the data center business and run operations 24/7/365. We will partner with you to provide you with the solutions that will let you succeed in accomplishing your work…

By their very nature, credit unions large and small generate a tremendous amount of information when serving members at the front line, managing vendor relationships in the back office, or writing an annual report for a room full of shareholders. Information is the lifeblood of any credit union organization. An effective Records Management Program is the tool you need that will tell you where your vital records are stored, how long you are required to keep them, when you should discard them, and how to do so in a secure manner. Let the certified RIM experts at CU*Answers help you.

As part of CU*Answers Management Services, SettleMINT EFT is your one stop location for all EFT related information including ATM/Debit & Credit Cards, Instant Issue Cards, Bill Pay, Compromised Card Support, and Shared Branching. We also provide consulting to help you maximize your investment in EFT products and features and provide for enhanced member service experiences.

CU*Answers Web Services provides web design, development and hosting solutions. We currently manage over 250 web sites and web applications for various clients and launched dozens of new sites and designs last year. While CU*Answers Web Services creates specialized web applications using custom developed code, our focus for brochureware sites has been to capitalize on the Content Management capabilities of the popular WordPress platform. WordPress is the same software used to power high-profile companies such as New York Times, Dow Jones, Reuters, Harvard, Rolling Stone and many more.