Register for AnswerBook
Free!
If you can’t find your answer among the existing Knowledge Base items, you can submit a question of your own via the AnswerBook. In fact, we encourage you to use the AnswerBook for any question you need to ask of a Client Services Representative.
The AnswerBook uses encrypted email to communicate questions to our Client Services staff. That means you can include any details you like — even member account numbers or other private details you would normally never include in a regular, unsecured email (of course you wouldn’t!) — and the data will be secure and remain private.
In order to use that secure channel, you must be registered as an AnswerBook user, with an email address and a password.
You can self register for AnswerBook.
