Security Officer Additions and Deletions


If you need to add a new Security Officer or delete an existing one, please fill out the form with the signature of a current Security Officer, and upload the file here. The example signature and contact information are required to complete these requests.

Security Authorization Request

  • Max. file size: 128 MB.


Fill out all of the available fields in section one on the attached form to add, remove, or update your credit unions Security Officers. The changes will be reflected in your Customer Profile from Tool #1008. A Security Officer has the ability to request new users, or delete existing users, as well as request changes to upload/download authority. If your staff happens to lock themselves out of GOLD, CU*Answers will defer a password reset to the Security Officers listed in Tool #1008.

How it Works

When a request comes in related to a User ID the Client Service and Education Team will verify the Security Officer name and signature image .


Current contact information and example signature must be included on the form for verification purposes.

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