Who on Staff is Waiving Member Fees?


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This document is intended to give the credit union management team a complete road map to understanding fee opportunities and what they might be missing. This road map will take the user from the very beginning point all the way through to the end of the process and the evaluation. This design will contain all the steps necessary to create the reports, the steps to follow through to the end using the referenced CU*BASE options to mine the data and track the results.


This is an internal campaign to educate your staff on the importance of the credit union’s fee structure to ensure they understand when and why they can waive fees. Your staff will be able to see how fee income plays into the bottom line. This report can help to answer the following questions:

  • Are the fees priced correctly?
  • Should we add new fees or increase current amounts?
  • Is the staff waiving too many fees?

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