The CU*BASE Custom Training Edition (CTE) is a new alternative to the shared simulated training environment (Bedrock Community CU) currently used by all CU*Answers online clients. For a fee, you can have a copy of your own membership data set up as a training environment, available only to your credit union’s employees.

The CTE gives your team a safe place to practice using CU*BASE tools, learn new skills, and experiment with new features without potential harm to your live member data. Because it’s a copy of your actual fi­les, both the product confi­gurations and member accounts will be familiar and will behave like they do in your day-to-day environment.

CTE is launched via a separate desktop icon, and employees will sign on using one of the four special training IDs included in your CTE package. Daily and monthly processing will be run by our Operations team as usual, and training data will be refreshed from your live fi­les on a quarterly basis.

Whether introducing new employees to CU*BASE or helping existing employees practice new skills, your CTE environment is perfect for keeping your team up to speed on the tools they’ll use every day to serve your members.

Need to build a new staff training program? Integrate our comprehensive workbooks that encourage repetition and practice that guide learners into practicing activities typically part of the daily routine of frontline staff. Four programs are available, Member Services, Teller, Xpress Teller, and Lending, all of which are provided FREE for your credit union to utilize in conjunction with the Bedrock Training Environment, CU*BASE Simulated Training Environment, or with your own Custom Training Edition (CTE).