| Product | Price Per Month |
| Platinum Tier | $25/user/month |
| Platinum Plus Tier | $30/user/month |
| Concierge (C4) Add-on | $35/user/month – add-on to Platinum or Platinum Plus |
Platinum Tier
Essential Microsoft 365 management of Business Premium including Teams, SharePoint, OneDrive, Intune, Defender Business Premium, Intune Data Loss Prevention, Purview data protection and Analytics and Insights.
Every Credit Union Needs It!
The Platinum tier establishes your credit union’s cloud foundation with comprehensive management of essential Microsoft 365 services. This offering delivers robust collaboration tools, enterprise-grade security, seamless file management, and template-drive compliance with configuration drift detection from CIS standards—all professionally configured and monitored by our expert team. Platinum tier provides unparalleled insight into your cloud environment, allowing us to identify and rollback unauthorized configuration changes and backup and recover configuration in minutes. This service is pending a SOC 2 Type 2 audit.
Platinum Plus Tier
Advanced enterprise protection with Advanced Defender Endpoint Protection, Defender Vulnerability Management, Teams Apps integration support, SharePoint Content Lifecycle Management, and custom services.
Custom Flexibility and Security for Complex Environments
Platinum Plus elevates your credit union’s security posture to the highest level, offering unparalleled enterprise-grade protection with advanced threat intelligence, proactive endpoint defense, and robust data lifecycle management tailored to safeguard sensitive member data and ensure unwavering regulatory compliance.
Concierge (C4) Add-on
For those that desire or require a deeper (i.e. “white glove”) level of service, we are proud to offer our Complete Care Cloud Concierge (C4) service. C4 includes a dedicated Cloud Success Advocate (CSA) to assist your organization with optimizing your credit union’s cloud experience, security, and maximizing the return on investment (ROI).
Through regular, scheduled contacts, the Concierge will provide your team guidance on how best to leverage Microsoft 365 capabilities, advise on license optimization, ensure the environment is tracking along with your established “Gold Standard” configuration, help maintain your cyber posture, and coordinate response to significant events.
Also included is dark web account monitoring, quarterly anti-phishing training campaigns with your staff, and anti-spam policy review and adjustments to help keep your environment secure.
Your C4 CSA will also be the entry point for any service requests for the environment, such as user maintenance, policy adjustments, license maintenance, etc. It’s like having a dedicated virtual expert at your fingertips!
Included with Concierge:
- Dedicated Help Desk entry point: bypass the queue
- Dedicated M365 Technical Contact
- Monthly Microsoft 365 Environment Health Review
- Monthly Top 5 Recommended Tenant Adjustments
- Monthly License Optimization Review and Adjustments
- Participation in Scheduled SOC/SIEM Vendor Reviews
- Monthly Tenant Review Against “Gold Standard” and CIS Standard
- M365 Application Management Contact (Teams, SharePoint, Intune, OneDrive, Defender, Entra ID, Purview)
- Monthly Reports Review
- Monthly Policies Review
- Review of Dark Web Monitoring Reports and Next Step Recommendations
- Quarterly Anti-Phishing Campaigns bolster staff security training
- Anti-Spam Review and Adjustments
C4 is added as an additional service on top of a Platinum or Platinum Plus base service subscription.
————————————————–
To learn more about the Complete Care Cloud solution designed exclusively for credit unions and financial institutions, contact us today at netserv@cuanswers.com to schedule a consultation.
