Workstation and Server Management
Systems Monitoring and Administration
- Automated log collection of Windows servers and workstations
- Available automated event alerting
- 180 day archival of collected systems information stored securely at CU*Answers’ SSAE 18 data centers
- Weekly scheduled reporting for key system metrics.
- Server and workstation asset management tracking and scheduled/on-demand reporting covering both software and hardware assets
Patch Management
- Server patch installation scheduled during off peak hours on a monthly basis
- Automated workstation patch installation
- Weekly report of workstation patch status, ticket generation for systems out of compliance
- Patching scope includes workstations and server operating system patching (Microsoft). 3rd party applications (Java, Adobe, etc.) are available as an add-on.
- Monthly patch status report.
- To learn about the importance of patch management and limitations of the service, click here to read an article covering this important topic on CU*BASE AnswerBook.
Security
- Trend Endpoint Protection Enterprise software configured with automated alerting to the credit union
- Available optional Data Loss Prevention controls for servers and workstations (client defined)
- Available optional website content filtering, alerting and reporting available with Cisco Umbrella
- Complete Care is not a managed security (SOC) service. We strongly recommend partnering with a specialist that focuses on managed security services for your network.
- Review the KB article What you need to know about CU*Answers Network Services (CNS) and your third-party Security Operations Center (SOC) vendor?
Email Management
Hosted Email
- Microsoft Business 365 Premium, licensed per user
- Mailboxes up to 50GB per user
- Available optional email backup to CNS with VEEAM 365
- Calendar, contacts and public folders
- Mobile access for phones and tablets
Email Security
- Customizable alerting
- Anti-malware, attachment scanning and anti-phishing controls
- Available optional conditional access and multifactor authentication.
- Available optional client-directed and automated email encryption.
- Available optional Email archival, e-discovery and litigation hold.
- Available optional Mobile device management with Microsoft Intune
- Available optional data loss prevention policies for member/confidential data.
Managed Network Infrastructure
Network Monitoring and Alerting
- Performance reporting
- Regular configuration backup at CU*Answers (managed routers)
- Technical Support including configuration changes (available network design and consulting services quoted separately.)
Firewall Management
- 24x7x365 Firewall Syslog Collection by Fortinet (Firewall only)
- Customized CU alerting
- Application layer security, including available built-in intrusion prevention and gateway anti-virus/malware
- Available optional Secure Remote Access (employee VPN) with available multifactor authentication
- Change management and technical support (does not include network design)
- Regular firmware updates, hardware and software warranty.
- Weekly activity reporting
Backup and Business Continuity
Backup and Data Protection
- Incremental backups for target servers run on a scheduled basis
- Daily backup data replicated to our data center (500GB offsite storage included)
- On-appliance virtualization recovery capabilities
- Reporting both weekly and on-demand
- Data encryption for backup data in transit and at rest
- Backups job integrity checking on a weekly basis for both on and offsite files
Virtual Branch
- Virtual hot site business continuity/disaster recovery service
- CNS Private Cloud SSAE 18 SOC 2 datacenters
- VMware Horizon VDI images running core/client defined software
- Annual disaster recovery test for all systems
- Recovery test report and gap analysis
Support
Helpdesk
- Includes unlimited remote support during business hours, 7:30 AM to 6 PM EST. Does not include project labor, training or after hours/weekend support or design and engineering work.
- Fulfillment of any IT equipment, from PCs to networking gear through our online store
AdvantageCIO Services
Compliance Bundle
- Annual Information Security Report for the Board of Directors
- Annual Information Security Risk Assessment
- Business Continuity Plan with Business Impact Analysis
- Comprehensive Information Security Program and Policies
- Assistance with annual audit and examination preparation and response
- Quarterly external vulnerability testing
References available for CUs of all sizes
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