Complete Care

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Complete Care is CU*Answers Network Services flagship services bundle that will give you end to end coverage of your business IT needs. See description below for more details on what is included.

Opting in to Complete Care can include the following services charged monthly:

  • Managed Hosting (VMware, HPE, Microsoft): varies based on usage at the below rates
    CPU (VMWare): $15/Core
    RAM (VMWare): $5/GB
    Storage+Backup+Replication (HPE): $0.50/GB
    Operating System (Microsoft): $8/Core
    Internet Bandwidth: $20/Mo per 5 x hosted Virtual Machines (VMs)
    Firewall Hosting (Fortinet): $50/Mo per 40F model firewall
  • Server Management (Kaseya): $50/server
  • Workstation Management (Kaseya): $12/workstation
  • Patch Management: To learn about the importance of patch management, click here to read an article covering this topic on CU*BASE AnswerBook.
  • Remote Monitoring & Management (RMM) Licensing (Kaseya): $3/device
  • Wireless Access Point (WAP) & Switch Management (Meraki, Nagios, FortiPortal, Kaseya): $29/device
  • Firewall Management (FortiPortal):
    $150/firewall OR High Availability (HA) pair (for 40F, 61F, or 81F Fortigate models)
    $250/firewall OR HA pair (for 101F & 201F Fortigate models)
  • Firewall Licensing (FortiPortal):
    $50/40F firewall
    $75/61F firewall
    $125/81F firewall
    $300/101F firewall
    $350/201F firewall
  • Backup & Business Continuity a.k.a. DataBP (Veeam): $149 base rate for 0-500GB of data storage
    Overage Fee Schedule:

    Storage Amount Price Per Month
    Up to 500 GB $149 – base rate
    501 to 750 GB $149 added to base rate
    751 to 1000 GB $249 added to base rate
    Additional Storage over 1 TB $249 + $0.15/GB added to base rate
  • Veeam Rental Licensing a.k.a. DataBP Licensing (Veeam):
    $5/license (legacy socket model)
    $10/license (standard per server model)
    $12/license (for Fully Managed (FM) devices, which includes VeeamOne)
  • Secure Sockets Layer – Virtual Private Network (SSL-VPN) Appliance Management (SonicWall): $99/device
  • Email Security Appliance (ESA) Management (SonicWall): $99/device
  • Virtual Branch (VMware): $275 for Advanced OR $33 for Standard

Workstation and Server Management

Systems Monitoring and Administration

  • Automated log collection and monitoring of Windows servers and workstations
  • Automated 24×7 alerting for common system telemetry values critical processes
  • All server log information is archived in CNS SSAE 16 environment for 180 days
  • Weekly scheduled reporting for key system metrics.
  • Server and workstation asset management tracking and scheduled/on-demand reporting covering both software and hardware assets

Patch Management

Managed Security

  • Symantec Endpoint Protection Enterprise software configured with automated alerting
  • Host based intrusion prevention services
  • Data Loss Prevention controls for servers and workstations (client defined)
  • Managed website content filtering, alerting and reporting with Cisco Umbrella
  • Active Directory oversight, alerting and reporting with Netwrix Auditor

Email Management

Hosted Email

  • Microsoft Business 365 Premium, licensed per user
  • Mailboxes up to 50GB per user
  • Email backup to CNS with VEEAM 365
  • Calendar, contacts and public folders
  • Mobile access for phones and tablets

Email Security

    • Data loss prevention policies for member/confidential


  • Customized monitoring and alerting
  • Anti-malware, attachment scanning and anti-phishing controls
  • Conditional access and multifactor authentication.
  • Client directed and automated email encryption.
  • Email archival, e-discovery and litigation hold.
  • Mobile device management with Microsoft Intune

Managed Network Infrastructure

Network Monitoring and Alerting

  • Automated 24×7 alerting for all managed network components
  • Performance reporting including interface specific uptime/downtime, throughput, packet loss, latency and hardware performance
  • Regular configuration backup at CU*Answers (Routers)
  • Technical Support including configuration changes (does not include network design)

Firewall / SMA Management

  • 24x7x365 Firewall Syslog Collection by SonicWALL Global Management System (Firewall only)
  • Customized monitoring and alerting
  • Application layer security, including intrusion prevention and gateway anti-virus/malware
  • Secure Remote and Mobile Access with multifactor authentication
  • Change management and technical support (does not include network design)
  • Regular firmware updates, hardware and software warranty.
    Weekly activity reporting

Backup and Business Continuity

Backup and Data Protection

  • Incremental backups for target servers run on a scheduled basis
  • Daily backup data replicated to Network Services data centers (500GB offsite storage included)
  • On appliance virtualization recovery capabilities
  • Full reporting both weekly and on-demand
  • AES data encryption for backup data in transit and at rest
  • Backups job integrity checking on a weekly basis for both on and offsite files

Virtual Branch

  • Virtual hot site business continuity/disaster recovery service
  • CNS Private Cloud SSAE 18 SOC 2 datacenters
  • VMware Horizon VDI images running core/client defined software
  • Annual disaster recovery test for all systems
  • Recovery test report and gap analysis



  • Includes unlimited remote support during business hours, 7:30 AM to 6 PM EST. Does not include project labor, training or after hours/weekend support
  • Variable onsite support resources through Presence Tech and Virtual Presence Tech services
  • Project labor for custom projects
  • Fulfillment of any IT equipment, from PCs to networking gear through our online store
  • Management/tracking of all subscription based services and renewals

AdvantageCIO Services

Compliance Bundle

  • Annual Information Security Report for the Board of Directors
  • Annual Information Security Risk Assessment
  • Business Continuity Plan with Business Impact Analysis
  • Comprehensive Information Security Program and Policies
  • Assistance with annual audit and examination preparation and response
  • Quarterly external vulnerability testing

References available for CUs of all sizes

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