Complete Care

Quote Provided

Complete Care is CU*Answers Network Services flagship services bundle that will give you end to end coverage of your business IT needs. See below for what is included.

Workstation and Server Management

Systems Monitoring and Administration

  • Automated log collection and monitoring of Windows servers and workstations
  • Automated 24×7 alerting for common system telemetry values critical processes
  • All server log information is archived in CNS SSAE 16 environment for 180 days
  • Weekly scheduled reporting for key system metrics.
  • Server and workstation asset management tracking and scheduled/on-demand reporting covering both software and hardware assets

Patch Management

  • Server patch installation scheduled during off peak hours on a monthly basis
  • Automated workstation patch installation as patches become available
  • Weekly review of workstation patch status, ticket generation for systems out of compliance
  • Patching scope includes workstations and server operating system patching (Microsoft) and 3rd party applications (Java, Adobe, etc.)
  • Monthly patch status report.

Managed Security

  • Symantec Endpoint Protection Enterprise software configured with automated alerting
  • Host based intrusion prevention services
  • Data Loss Prevention controls for servers and workstations (client defined)
  • Managed website content filtering, alerting and reporting with Cisco Umbrella
  • Active Directory oversight, alerting and reporting with Netwrix Auditor

Email Management

Hosted Email

  • Microsoft Business 365 Premium, licensed per user
  • Mailboxes up to 50GB per user
  • Email backup to CNS with VEEAM 365
  • Calendar, contacts and public folders
  • Mobile access for phones and tablets

Email Security

  • Data loss prevention policies for member/confidential
  • data.

  • Customized monitoring and alerting
  • Anti-malware, attachment scanning and anti-phishing controls
  • Conditional access and multifactor authentication.
  • Client directed and automated email encryption.
  • Email archival, e-discovery and litigation hold.
  • Mobile device management with Microsoft Intune

Managed Network Infrastructure

Network Monitoring and Alerting

  • Automated 24×7 alerting for all managed network components
  • Performance reporting including interface specific uptime/downtime, throughput, packet loss, latency and hardware performance
  • Regular configuration backup at CU*Answers (Routers)
  • Technical Support including configuration changes (does not include network design)

Firewall / SMA Management

  • 24x7x365 Firewall Syslog Collection by SonicWALL Global Management System (Firewall only)
  • Customized monitoring and alerting
  • Application layer security, including intrusion prevention and gateway anti-virus/malware
  • Secure Remote and Mobile Access with multifactor authentication
  • Change management and technical support (does not include network design)
  • Regular firmware updates, hardware and software warranty.
    Weekly activity reporting

Backup and Business Continuity

Backup and Data Protection

  • Incremental backups for target servers run on a scheduled basis
  • Daily backup data replicated to Network Services data centers (500GB offsite storage included)
  • On appliance virtualization recovery capabilities
  • Full reporting both weekly and on-demand
  • AES data encryption for backup data in transit and at rest
  • Backups job integrity checking on a weekly basis for both on and offsite files

Virtual Branch

  • Virtual hot site business continuity/disaster recovery service
  • CNS Private Cloud SSAE 18 SOC 2 datacenters
  • VMware Horizon VDI images running core/client defined software
  • Annual disaster recovery test for all systems
  • Recovery test report and gap analysis

Support

Helpdesk

  • Includes unlimited remote support during business hours, 7:30 AM to 6 PM EST. Does not include project labor, training or after hours/weekend support
  • Variable onsite support resources through Presence Tech and Virtual Presence Tech services
  • Project labor for custom projects
  • Fulfillment of any IT equipment, from PCs to networking gear through our online store
  • Management/tracking of all subscription based services and renewals

AdvantageCIO Services

Compliance Bundle

  • Annual Information Security Report for the Board of Directors
  • Annual Information Security Risk Assessment
  • Business Continuity Plan with Business Impact Analysis
  • Comprehensive Information Security Program and Policies
  • Assistance with annual audit and examination preparation and response
  • Quarterly external vulnerability testing

References available for CUs of all sizes

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