MemberPass – Authenticate Your Member

(1 customer review)

$650.00 / one time fee

plus $.03 per text fee

MemberPass is a great way to verify members that have cell phones during your member support calls. You can simply click a button to send the member a text message, then the member can verify themselves on their phone, giving your credit union full confidence that you are speaking to the right person.

The following information will be passed on to MemberPass to complete your configuration.

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    MemberPass allows your staff to authenticate your members using their cell phones. This is a great way to speed up the verification process in certain scenarios when taking a member call. From CU*BASE inquiry, phone operator, Xpress Teller, and the member transfer screen, click “Authenticate Me” to start the member authentication process. From the MemberPass authentication screen, you can enroll your member in the process or just authenticate previously enrolled members.

    Enroll a member

    Simply click the “Enroll” button which will send the member a text message to start the enrolling process. The member can then click on the link in the text message and agree to the process. Once authenticated, the credit union user gets a message that the member is authenticated.

    Authenticate a previously enrolled member

    Simply click “Authenticate” next to a phone number that was previously enrolled to initiate a text message to the member. The member follows the link in the text message to begin the authentication process. Once authenticated, the credit union user gets a message that the member is authenticated.

    Member requirements for activation

    • Cell phone that supports text messaging, internet browsing, and biometric authentication. The member will need to have a lock screen enabled using a passcode, face recognition, or fingerprint.
    • Supported cell phone browser – Safari(iOS), Chrome, or Firefox

    This will not work for members who have

    • Landline phone numbers
    • Cell phones that do not support text messaging, internet browsing, and biometric authentication.
    • Cell phones that do not have access to a mobile or Wi-Fi network.
    • Cell phones that do not have Safari(iOS), Chrome, or Firefox as their web browser.

    Activation process

    After signing up for this product, a member of the Imaging Solutions team will reach out within 14 business days to discuss setup and training.

    Getting started guide

    Download our Getting Started Guide

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    1 review for MemberPass – Authenticate Your Member

    1. Cheryl Comeaux

      I think this option is great way to authenticate members on the phone!

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